Category: Microsoft Office
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Outlook: Recall a sent message
Here’s the scenario: You’ve written an email, hit send, and then realized that it shouldn’t have been sent after all, for whatever reason. It may be rude, embarrassing or contain classified information. One way to go, is to issue a recall for the email in question. Here’s how: In Outlook, go to Sent Items Mark…
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Changing the default template in Microsoft Word
A while back, I had a user ask me how he could change the default template in Word. I realized that it had been so long since I had done anything of the sort myself, that I needed to look it up. Finding that this was something I had not documented, I decided to do…
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Unable to write @ in Microsoft Office
For a while, I’ve been having an issue, which only occurred when I was using a computer using Norwegian Keyboard Layout (the only other keyboard layout I use with any kind of regularity is English US), which was that I was unable to write the character @. I investigated it, and realized that the error…
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No “From FotoWeb” button in Office 2007
The information in this article applies to: FotoWeb Desktop 7Microsoft Office 2007 SYMPTOMS After rolling out or installing FotoWeb Desktop, the “From FotoWeb” button is not available from the Insert menu in Word and Powerpoint. CAUSE The problem occurs when Microsoft Office 2007 has not been fully updated using Microsoft Update. RESOLUTION Download and install…
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Outlook 2007: "Cannot open the Outlook window"
I recently had a user drop by and ask me about an odd error he was seeing when starting Microsoft Outlook. The error looked like this: Looking about on the internet, I couldn’t find a lot of help, and enlisted the assistance of a friend of mine. After some trial and error, we…
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Resolving problems opening Word documents from Windows Explorer
If you have a problem opening Word documents from the Windows Explorer, the problem probably lies in how the document files are registered with the operating system. The first thing to try in correcting the problem is to unregister and reregister Word with Windows. From the command line, use the following command: “C:\Program Files\Microsoft…
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Resolving "This file contains repairs made to it by Word"
I had a user call in about a rather wordy error message whenever she’d save a file for the second or more time. “This file contains repairs made to it by Word. Saving the file will make these repairs permanent. It is recommended that you view the repairs before saving the file.” I…
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Decrypting Windows’ Minidump files
When a Windows computer crashes, it will, if possible, write a minidump-file (filetype *.dmp) to the hard drive. These files are usually located in %SYSVOL%\Minidump, and they are usually called something like Mini042809-01.dmp. The problem with these files is that they are not exactly easy to read; here’s a small extract of my last minidump:…
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Unable to open Excel documents from Windows Explorer
Over the last year or so I’ve had at least fifteen users complain that when they double-click an Excel document in Windows Explorer, Excel opens, but no workbook. They then have to open the document manually in Excel. Here’s how to resolve this problem: Open excel, then open a blank workbook Go to…
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Microsoft Office: Send To Mail Recipient (As Attachment) Greyed Out
I had a user contact me about not being able to use the function Send To Mail Recipient (As Attachment), as the button was greyed out. Previously he’d only used Excel via Citrix, and had used this function a lot. Checking out the problem, I found that the solution was to reinstall Office.
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Microsoft Word – generating a new normal.dot-file
I recently had a user call in with a problem; whenever she’d open a word-document, word would flash an error message, then to open in safe mode. Normal.dot is the default template file in Microsoft Word. Because it contains a lot of customization settings, it is prone to corruption. Thus, many problems experienced while…