Category: E-mail
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Lotus Notes: "You are not authorized to access this database"
The error message “You are not authorized to access this database” is caused by a lack of rights set in Notes’ ACL, Access Control List. When this error message is displayed, the administrator of the ACL will have to change the permissions of the user in question.
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Lotus Notes: "type mismatch on external name"
The company I’m working from is currently migrating from Notes 6 to Notes 8. As I’ve said earlier, I’ve been using the latter for some time, and am mostly happy that I am. A service call I got the other day had a user reporting that she’d get a “Type mismatch on external name…”…
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Windows XP SP3 blocks uninstall of software
As previously reported, Windows XP with Service Pack 3 has a nasty tendency to cause people to be unable to uninstall software such as Internet Explorer 7 and Internet Explorer 8. What I didn’t know, was that it doesn’t confine itself to blocking uninstall of these programs, but that it also blocks the uninstall…
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Lotus Notes: Resolve "Type mismatch" error
I recently had a user call inn to report that whenever she tried to delete an invitation to a meeting, she got this error: The invitation in question would get an X beside it, and delete when she refreshed her screen. The solution is luckily simpler than the error message could lead us…
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Read your GMail while offline
In a previous post, I talked about Google Gears. Now, let’s take a look at a practical application. First, the developers at Google brought us the next big thing in web-based email. Now, they are bringing a way to take it offline. Bear in mind, Offline is a GMail Labs feature, so it is…
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Lotus Notes: Notes automatically deletes email
A while back, a user called in, telling me that he had lost a lot of important email. All of the emails he lost were roughly three months old, and he’d lost all of his emails that were older than three months. The cause of this problem was that the user had set a…
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Lotus Notes: Resolving "You are not authorized to use the server" errors
The error message “You are not authorized to use the server” is caused by the user being entered into the Deny list. When this error message is displayed, the administrator of the Deny list will have to change the permissions of the user in question. Edit: A commenter commented that I’d got it wrong,…
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Lotus Notes: Resolving "File truncated – file may have been damaged" errors
The error message “File truncated – file may have been damaged” is most often seen server-side, but every once in a while it will turn up on client computers, especially where Notes is installed on a network share (not a good idea) and synchronised to the local machine through offline folders. I have to say,…
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Lotus Notes: "Invalid or non-existent document"
As I have noted earlier, Lotus Notes is not famous for having easily understandable error-messages, quite the opposite in fact. However, when you think a bit about it; some messages are clearer than others. An example of this is the “Invalid or non-existent document” error. The problem in this case is that an entry…
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Lotus Notes – Resolving "Illegal Circular USE" errors
A client of mine called me up, saying she had a problem with Lotus Notes. She had recently upgraded from Lotus Notes version 5 to Lotus Notes version 6, and now got a lot of error messages every time she opened just about anything, really. The error message she received said: “Illegal circular USE: DocumentConversions”.…
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Firefox – Open mailto:-links in GMail
I use GMail a lot. I also send a lot of emails, many of those originating from mailto:-links. Hence, it is practical to have mailto:-links open in GMail. This is quickly and simply achieved by going to Tools, Options, Applications. In the search-field, simply enter mailto, then use the Action-field to select GMail, Yahoo…