Ramblings, ideas, problems, and solutions

Tag: outlook

  • Understanding bookings in Outlook

    I’ve been seeing a surprising number of tickets from users asking why they are seeing double bookings of meeting rooms of late. In each and every case, the issue has boiled down to one of user error, with users not knowing or understanding how meeting invitations work in Outlook. This was a source of confusion…

  • Outlook: Not all folders are synced

    Shared email boxes are a useful tool for departments needing to have a single point of contact, but whose needs do not extend so far as to need a CRM or ticket management tool. I’ve talked before about how to add them to Outlook, in which I noted that I usually uncheck the box for…

  • Adding a shared mailbox in Outlook

    A not infrequent question at work, is how to add a second mailbox in Outlook. Here’s how: Open Outlook Click File Go to Account settings, then account settings again Double click your current account Click “More settings” in the Server settings tab Go to the “Advanced” tab, and click add Add the mailboxes you want to…

  • AD Group member does not show up in Exchange address book

    A couple of months ago, a customer sent us a ticket, complaining that a mail group was incomplete. Specifically, his manager was not listed among the recipients. The mail group in question contained all managers, and membership was gained through dedicated active directory (AD) organisational units (OUs), one for the manager of each business unit…

  • Outlook 2013: BCC in meeting requests

    I had a user call in, who was unfamiliar with Office 2013, having only worked with previous versions of Office, and wanting to know how they could add a BCC recipient to the meeting request. In Outlook 2013, Microsoft changed the nomenclature used when adding attendees to meeting requests. Where before there had been the usual options (To,…

  • Outlook: Text turns to chinese characters when forwarding bounceback

    Some time ago, I had a user call in with a bounceback issue. They had sent us a screenshot of the bounceback, informing us that the email became illegible when they tried to forward it to us. I called the user up, remote controlled her computer, and had her demonstrate the issue, and sure enough; when…

  • Outlook: Meeting invitations added to other mailboxes

    A while back, I had a user call in, telling me that all meeting invitations she received for some reason also showed up in the inboxes of a couple of shared mailboxes. I logged in to her computer remotely, and started poking about. I tried a number of fixes, including deleting her profile and recreating it, at…

  • Outlook: Disable new mail notifications for all but main account

    When adding extra email accounts in the regular way, Outlook will notify you of new emails in each and every account. Though this can be annoying, it is simple enough to do something about. Here’s how: Click File Under the Info tab, find Account Settings, then Account Settings In the E-mail tab, remove the accounts…

  • Outlook: Delegate sending permissions

    Last week I showed you how to send as a different address. You might also want to allow someone else to send on behalf of you. Here’s how: Click on File Go to Info > Account Settings > Delegate Access Click Add Search for, and select, the person you want to grant permissions, then click…

  • Outlook: Sending as a different email address

    So, you’ve become responsible for answering questions to your company from the public. Congratulations! You’ve been instructed to use the no-reply address when doing so, and told that you have been given the permissions necessary to do so. Now you need to set that up. Here’s how: Write the response as you normally would Once…