This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. This one is sadly still highly relevant.
Blog
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#TBT: The Throwback Thursday project
#TBT and Throwback Thursday has become something of a thing of late. The concept is simple enough; bring old posts and content back to the front page, and help people find your quality content. For me, this project means both that I look through my old posts, some of which are still very relevant, and pick them out, to repost them. They will all be titled #TBT, and can be found under the TBT category.
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Changing primary SMTP address
A user called in, and wanted to have a different address as their primary email address. After making the change, when I tried to apply it, I encountered the following error message:
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TeamViewer on Windows: Elevate session to have administrative permissions
One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt pops up. To get around this, you need to launch TeamViewer with elevated permissions. Here’s how: (more…)
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Citrix: Resolve SSL Error 61 on Windows
Some weeks ago, I had a user call in, saying that she got the following error message when trying to launch applications from our Citrix farm:
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Unable to uninstall Citrix Receiver or Online Plugin
From time to time, users call in, reporting problems opening applications or desktops in Citrix. One of the many items in a support technician’s bag of tricks, is the old uninstall and reinstall routine. There are many reasons why this can be a good idea, among them that removing legacy applications that have been superseded by new versions can help resolve conflicts. Sometimes, however, the MSI files are damaged or just plain missing.
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Disconnect non-mapped drive
From time to time, I have been unable to connect to the UNC path of a network share. The error message I get is:
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Internet Explorer: Search in the address bar does not work
A while back, a user called in, complaining that he was unable to use the address bar to search, in Internet Explorer 10. He further reported that he had just upgraded from Internet Explorer 9. I originally thought it was due to problems with a plugin, so that was where I started out. After looking at all of them; enabling and enabling, restarting IE and so on, I had gotten nowhere. At all.
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2014 roundup
Another year, another roundup. 2014 has been far less turbulent than 2013, for which I am grateful. I have held the same job throughout the year, and studied Project and Service Management in the first half of the year. After the summer, I turned to Change Management (with a bit of project management and strategy thrown in for good measure. I have yet to blog on that subject, when I do, it will be under the category T227.
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Unable to make Active Directory group member of another group
Some time ago, I was working on a request to limit access to a folder to members of four AD groups. Following the established practice at my employer, I created the group to grant access to the folder, and the one to control who has access. I made the latter a member of the former, and went to add the members. Two of the AD groups that were to have access were added, no problem. The other two were not. Not only that, I couldn’t even find them when searching for them,