A user called in, saying that she was having problems with her email client on Citrix. I quickly established that she was using a Mac, and that she was able to open and read emails, as well as start a reply, but that no keyboard input seemed to show up when she was writing an email. I next asked her to try to search in Outlook, with the same result. The final thing we tried before ascertaining what the problem was, was checking if the problem only affected Outlook. As it turned out, it didn’t, but propagated through all applications in Citrix.
Tag: Citrix
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Citrix: Resolve SSL Error 61 on Windows
Some weeks ago, I had a user call in, saying that she got the following error message when trying to launch applications from our Citrix farm:
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Citrix: "ICA File not found" Error fix
When accessing applications through Citrix Web Interface, users sometimes get the following error message:
Having researched many possible solutions, the fix I’ve found is this:
1: Open Internet Explorer
2: Click Tools > Internet Options
3: On the General tab, click the Delete Files button
4: Restart the browser
The cause seems to be that Citrix times out due to not finding the ICA-file because there are too many files in the cache. -
Problems accessing local drives in Citrix
I’ve had a few users who have had problems accessing their local drives in Citrix. The error they get is the following:
The problem is, as one might surmise, one of access levels. To set the appropriate access level, do the following:
1: If in Full-screen mode, exit it through pressing Shift+F2
2: Right-click the Citrix-icon
3: Open “File Security Status”
4: You’ll get this dialog box:
5: Set the appropriate security level, No Access (Denies all Access), Read Access (Read Access only) or Full Access (Full Access)