A user called in a case, telling us that when she was using Lotus Notes, her computer would run much slower, and the process nlnotes.exe would take up most of the available CPU capacity. Thinking that the problem lay in the fact that she had Notes installed to her server share, we first installed Notes locally, to see if that solved the problem. It didn’t.
Still thinking that the problem lay with all of Lotus Notes, I tried maximising the Notes window, as one of our Notes experts had suggested that might help. Unfortunately it didn’t, although to begin with it seemed to. The user reported that all was fine until she logged into Sametime. Consulting with the Notes expert again, it transpired that this is a known issue in the version she was running 6.5.4, which was resolved in version 6.5.6.
An upgrade later, all was well again.
Tag: Sametime
-
Notes hogs resources when logged on to Sametime
-
Sametime: Resolving "There was an error opening a chat session…" errors
I recently encountered the following error message when trying to initiate a chat session with a colleague.
Apparently, the error “0x80000005” means “The element is non-existent”. What happens is that when I tried to initialize a chat with my colleague, the Sametime client tries to open a Sametime channel to this user. It seems this is so rare an occurrence, the client hasn’t been programmed with a proper error message.
Luckily, the problem is resolved fairly easily. Logging off and on Sametime has resolved the problem for me. -
Lotus Notes 8 – ‘A Runtime Error has occurred. Do you wish to Debug?’
I’ve had a few cases of users running into this error message in Lotus Notes 8.0.1:
The problem is tied to the embedded version of IBM’s instant messaging system Sametime, and has been reliably reproduced in any of the following conditions:
(more…)