Over the last year or so I’ve had at least fifteen users complain that when they double-click an Excel document in Windows Explorer, Excel opens, but no workbook. They then have to open the document manually in Excel.
Here’s how to resolve this problem:
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Tag: template
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Unable to open Excel documents from Windows Explorer
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Microsoft Word – generating a new normal.dot-file
I recently had a user call in with a problem; whenever she’d open a word-document, word would flash an error message, then to open in safe mode.
Normal.dot is the default template file in Microsoft Word. Because it contains a lot of customization settings, it is prone to corruption. Thus, many problems experienced while working in Microsoft Word can be attributed to this file. The most common fix is to force generate a new, clean version of this troublesome file. Here’s how: (more…)